.page-faq{
  --faq-card:#FFFFFF;
  --faq-shadow:0 18px 42px -32px rgba(18,22,25,.6);
  background:var(--bg);
  color:var(--fg);
  font-family:var(--font-sans);
}

.page-faq img{
  max-width:100%;
  height:auto;
  display:block;
}

.page-faq .faq-crumb{
  font-size:13px;
  margin-bottom:22px;
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero{
  position:relative;
  padding:calc(var(--header-h) + 26px) 0 10px;
  overflow:hidden;
}

.page-faq .faq-hero::before{
  content:"";
  position:absolute;
  inset:0;
  pointer-events:none;
  background:
    radial-gradient(58% 48% at 84% 6%, rgba(143,211,208,.30), transparent 72%),
    radial-gradient(52% 58% at 6% 0%, rgba(201,138,46,.20), transparent 74%);
}

.page-faq .faq-hero > .shell{
  position:relative;
  z-index:1;
}

.page-faq .faq-hero__split{
  display:grid;
  grid-template-columns:1fr;
  gap:26px;
  align-items:end;
}

.page-faq .faq-hero__title{
  font-size:clamp(30px, 6vw, 56px);
  font-weight:900;
  line-height:1.06;
  letter-spacing:-.02em;
  margin:10px 0 0;
  max-width:15ch;
}

.page-faq .faq-hero__lede{
  margin:18px 0 0;
  max-width:46ch;
  font-size:var(--step-0);
  line-height:1.75;
  color:var(--fg-muted);
}

.page-faq .faq-hero__actions{
  display:flex;
  flex-wrap:wrap;
  gap:12px;
  margin-top:24px;
}

.page-faq .faq-hero__media{
  margin:0;
}

.page-faq .faq-hero__media img{
  width:100%;
  border-radius:var(--radius);
  box-shadow:var(--faq-shadow);
  clip-path:polygon(0 0, 100% 0, 100% 92%, 0 100%);
}

.page-faq .faq-hero__figcap{
  margin-top:12px;
  font-size:12px;
  letter-spacing:.06em;
  color:var(--fg-muted);
  border-left:2px solid var(--sand-gold);
  padding-left:10px;
}

@media (min-width:900px){
  .page-faq .faq-hero__split{
    grid-template-columns:minmax(0,7fr) minmax(0,5fr);
    gap:52px;
  }
}

/* ---------- 三件事 ---------- */
.page-faq .faq-quick{
  display:grid;
  grid-template-columns:1fr;
  gap:14px;
  margin-top:38px;
}

@media (min-width:720px){
  .page-faq .faq-quick{
    grid-template-columns:repeat(3, minmax(0,1fr));
    gap:18px;
  }
}

.page-faq .faq-quick__card{
  display:flex;
  flex-direction:column;
  gap:10px;
  background:var(--faq-card);
  border:1px solid var(--line);
  border-top:3px solid var(--sand-gold);
  padding:20px 18px 18px;
  box-shadow:var(--faq-shadow);
}

.page-faq .faq-quick__card:nth-child(2){ border-top-color:var(--tianshan-blue); }
.page-faq .faq-quick__card:nth-child(3){ border-top-color:var(--grape-purple); }

.page-faq .faq-quick__plate{
  margin:0;
  font-size:12px;
  letter-spacing:.14em;
  color:var(--gold-ink);
}
.page-faq .faq-quick__card:nth-child(2) .faq-quick__plate{ color:var(--tianshan-blue); }
.page-faq .faq-quick__card:nth-child(3) .faq-quick__plate{ color:var(--grape-purple); }

.page-faq .faq-quick__title{
  margin:0;
  font-size:var(--step-1);
  font-weight:800;
  line-height:1.3;
  letter-spacing:-.01em;
}

.page-faq .faq-quick__body{
  margin:0;
  font-size:14.5px;
  line-height:1.7;
  color:var(--fg-muted);
}

.page-faq .faq-quick__specs{
  list-style:none;
  margin:0;
  padding:0;
  display:grid;
  gap:6px;
}

.page-faq .faq-quick__spec{
  display:flex;
  justify-content:space-between;
  align-items:baseline;
  gap:10px;
  font-size:13px;
  padding-bottom:5px;
  border-bottom:1px dashed var(--line);
  color:var(--fg-muted);
}

.page-faq .faq-quick__spec b{
  font-weight:600;
  color:var(--fg);
  letter-spacing:.04em;
  white-space:nowrap;
}

.page-faq .faq-quick__link{
  margin-top:auto;
  align-self:flex-start;
  font-size:13.5px;
  color:var(--tianshan-blue);
  text-decoration:none;
  border-bottom:1px solid currentColor;
  padding-bottom:1px;
}
.page-faq .faq-quick__link:hover{ color:var(--grape-purple); }

/* ---------- 主体 ---------- */
.page-faq .faq-body{
  padding:52px 0 68px;
}

.page-faq .faq-body__grid{
  display:grid;
  grid-template-columns:1fr;
  gap:26px;
  align-items:start;
}

@media (min-width:980px){
  .page-faq .faq-body__grid{
    grid-template-columns:250px minmax(0,1fr);
    gap:56px;
  }
}

/* 目录 */
.page-faq .faq-toc{
  background:rgba(246,239,227,.62);
  border:1px solid var(--line);
  border-left:3px solid var(--sand-gold);
  padding:14px 14px 16px;
  backdrop-filter:blur(6px);
}

@media (min-width:980px){
  .page-faq .faq-toc{
    position:sticky;
    top:calc(var(--header-h) + 22px);
    background:rgba(231,224,212,.55);
  }
}

.page-faq .faq-toc__label{
  margin:0 0 10px;
  font-size:11.5px;
  letter-spacing:.18em;
  color:var(--gold-ink);
}

.page-faq .faq-toc__list{
  list-style:none;
  margin:0;
  padding:0 0 4px;
  display:flex;
  gap:8px;
  overflow-x:auto;
  scrollbar-width:thin;
}

@media (min-width:980px){
  .page-faq .faq-toc__list{
    display:block;
    overflow:visible;
    padding-bottom:0;
  }
}

.page-faq .faq-toc__link{
  display:inline-block;
  white-space:nowrap;
  padding:7px 10px;
  border:1px solid var(--line-strong);
  font-size:13px;
  color:var(--fg);
  text-decoration:none;
  transition:background var(--t-nav) var(--ease), color var(--t-nav) var(--ease), border-color var(--t-nav) var(--ease);
}

.page-faq .faq-toc__link i{
  font-style:normal;
  font-size:11px;
  letter-spacing:.1em;
  color:var(--sand-gold);
  margin-right:6px;
}

.page-faq .faq-toc__link:hover,
.page-faq .faq-toc__link:focus-visible{
  background:var(--sand-gold);
  border-color:var(--sand-gold);
  color:var(--midnight);
}
.page-faq .faq-toc__link:hover i,
.page-faq .faq-toc__link:focus-visible i{ color:var(--midnight); }

@media (min-width:980px){
  .page-faq .faq-toc__item + .faq-toc__item{ margin-top:6px; }
  .page-faq .faq-toc__link{ display:block; white-space:normal; }
}

.page-faq .faq-toc__hint{
  margin:14px 0 0;
  font-size:12.5px;
  line-height:1.65;
  color:var(--fg-muted);
  display:none;
}

@media (min-width:980px){
  .page-faq .faq-toc__hint{ display:block; }
}

/* 分组 */
.page-faq .faq-group{
  margin-bottom:44px;
  --group-accent:var(--sand-gold);
}
.page-faq .faq-group:last-child{ margin-bottom:0; }

.page-faq .faq-group--gold{ --group-accent:var(--sand-gold); }
.page-faq .faq-group--blue{ --group-accent:var(--tianshan-blue); }
.page-faq .faq-group--purple{ --group-accent:var(--grape-purple); }
.page-faq .faq-group--orange{ --group-accent:var(--warm-orange); }

.page-faq .faq-group__head{
  display:flex;
  align-items:center;
  gap:12px;
  margin-bottom:14px;
  flex-wrap:wrap;
}

.page-faq .faq-group__num{
  font-size:12px;
  letter-spacing:.14em;
  color:var(--group-accent);
  border:1px solid currentColor;
  padding:3px 7px;
  line-height:1;
}

.page-faq .faq-group__title{
  margin:0;
  font-size:var(--step-2);
  font-weight:900;
  letter-spacing:-.015em;
  line-height:1.2;
}

.page-faq .faq-group__rule{
  flex:1 1 40px;
  height:2px;
  min-width:32px;
  background:linear-gradient(90deg, var(--group-accent), transparent);
}

/* 折叠问答 */
.page-faq .faq-item{
  border-bottom:1px solid var(--line);
}

.page-faq .faq-group .faq-item:first-of-type{
  border-top:1px solid var(--line);
}

.page-faq .faq-item > summary{
  list-style:none;
  cursor:pointer;
  position:relative;
  display:flex;
  gap:12px;
  align-items:flex-start;
  padding:17px 42px 17px 12px;
  font-size:16.5px;
  font-weight:600;
  line-height:1.5;
  color:var(--fg);
  transition:color var(--t-card) var(--ease), background var(--t-card) var(--ease);
}

.page-faq .faq-item > summary::-webkit-details-marker{ display:none; }
.page-faq .faq-item > summary::marker{ content:""; }

.page-faq .faq-item > summary::before{
  content:"";
  position:absolute;
  left:0;
  top:22px;
  width:4px;
  height:4px;
  border-radius:50%;
  background:var(--group-accent);
}

.page-faq .faq-item > summary::after{
  content:"+";
  position:absolute;
  right:6px;
  top:14px;
  font-size:22px;
  line-height:1.2;
  font-weight:500;
  color:var(--warm-orange);
  transition:transform var(--t-card) var(--ease);
}

.page-faq .faq-item[open] > summary::after{
  content:"−";
}

.page-faq .faq-item > summary:hover,
.page-faq .faq-item > summary:focus-visible{
  background:rgba(201,138,46,.08);
  color:var(--tianshan-blue);
}

.page-faq .faq-item[open] > summary{
  color:var(--tianshan-blue);
}

.page-faq .faq-item__a{
  padding:0 42px 20px 12px;
}

.page-faq .faq-item__a p{
  margin:0;
  max-width:72ch;
  font-size:15px;
  line-height:1.78;
  color:var(--fg-muted);
}

.page-faq .faq-item__a a{
  color:var(--tianshan-blue);
  text-decoration:none;
  border-bottom:1px solid rgba(30,111,168,.4);
}
.page-faq .faq-item__a a:hover{ color:var(--grape-purple); border-bottom-color:currentColor; }

/* ---------- 客服与自查 ---------- */
.page-faq .faq-help{
  background:var(--deep-green);
  color:var(--on-dark);
  padding:56px 0 64px;
}

.page-faq .faq-help__grid{
  display:grid;
  grid-template-columns:1fr;
  gap:34px;
}

@media (min-width:940px){
  .page-faq .faq-help__grid{
    grid-template-columns:minmax(0,1.15fr) minmax(0,.85fr);
    gap:60px;
    align-items:start;
  }
}

.page-faq .faq-help__plate{
  margin:0 0 12px;
  font-size:12px;
  letter-spacing:.16em;
  color:var(--sand-gold);
}

.page-faq .faq-help__title{
  margin:0;
  font-size:var(--step-3);
  font-weight:900;
  line-height:1.1;
  letter-spacing:-.02em;
  max-width:16ch;
}

.page-faq .faq-help__lede{
  margin:16px 0 0;
  max-width:48ch;
  font-size:15.5px;
  line-height:1.8;
  color:var(--on-dark-muted);
}

.page-faq .faq-help__steps{
  list-style:none;
  margin:26px 0 0;
  padding:0;
  display:grid;
  gap:12px;
}

.page-faq .faq-help__step{
  display:grid;
  grid-template-columns:34px minmax(0,1fr);
  gap:12px;
  align-items:start;
  padding:12px 0;
  border-top:1px solid var(--line-dark);
}

.page-faq .faq-help__step b{
  display:grid;
  place-items:center;
  width:28px;
  height:28px;
  border:1px solid var(--sand-gold);
  color:var(--sand-gold);
  font-size:13px;
  font-weight:600;
}

.page-faq .faq-help__step span{
  font-size:15px;
  line-height:1.7;
  color:var(--on-dark);
}

.page-faq .faq-report{
  display:grid;
  grid-template-columns:repeat(3, minmax(0,1fr));
  gap:12px;
  margin:26px 0 0;
  padding:16px 0 0;
  border-top:1px solid var(--line-dark);
}

.page-faq .faq-report dt{
  font-size:12px;
  line-height:1.5;
  color:var(--on-dark-muted);
}

.page-faq .faq-report dd{
  margin:6px 0 0;
  font-size:clamp(18px, 3vw, 24px);
  font-weight:700;
  letter-spacing:.04em;
  color:var(--sand-gold);
}

.page-faq .faq-help__media{
  margin:28px 0 0;
}

.page-faq .faq-help__media img{
  width:100%;
  border-radius:var(--radius);
  opacity:.94;
}

/* 客服卡片 */
.page-faq .faq-help__card{
  background:rgba(246,239,227,.07);
  border:1px solid var(--line-dark);
  border-top:3px solid var(--warm-orange);
  padding:22px 20px 24px;
  backdrop-filter:blur(4px);
}

.page-faq .faq-help__cardtitle{
  margin:0 0 18px;
  font-size:calc(var(--step-1));
  font-weight:800;
  letter-spacing:-.01em;
  color:var(--on-dark);
}

.page-faq .faq-hours{
  margin-bottom:20px;
}

.page-faq .faq-hours__track{
  position:relative;
  height:10px;
  background:rgba(246,239,227,.18);
  border-radius:2px;
  overflow:hidden;
}

.page-faq .faq-hours__fill{
  position:absolute;
  top:0;
  bottom:0;
  left:41.67%;
  width:37.5%;
  background:linear-gradient(90deg, var(--sand-gold), var(--warm-orange));
}

.page-faq .faq-hours__labels{
  display:flex;
  justify-content:space-between;
  margin-top:8px;
  font-size:10.5px;
  letter-spacing:.06em;
  color:var(--on-dark-muted);
}

.page-faq .faq-hours__note{
  margin:10px 0 0;
  font-size:13px;
  line-height:1.65;
  color:var(--on-dark-muted);
}

.page-faq .faq-contact{
  list-style:none;
  margin:0 0 18px;
  padding:0;
  display:grid;
  gap:10px;
}

.page-faq .faq-contact__row{
  display:grid;
  grid-template-columns:72px minmax(0,1fr);
  gap:10px;
  align-items:baseline;
  padding-bottom:10px;
  border-bottom:1px solid var(--line-dark);
}

.page-faq .faq-contact__k{
  font-size:12.5px;
  color:var(--on-dark-muted);
}

.page-faq .faq-contact__v{
  font-size:14px;
  letter-spacing:.03em;
  color:var(--sandstone);
  text-decoration:none;
  word-break:break-word;
}

.page-faq .faq-contact__v:hover{ color:var(--sand-gold); }

.page-faq .faq-help__note{
  margin:0 0 20px;
  font-size:13.5px;
  line-height:1.75;
  color:var(--on-dark-muted);
}

.page-faq .faq-help__mini{
  margin:12px 0 0;
  font-size:12.5px;
  color:var(--on-dark-muted);
}

.page-faq .faq-help__mini a{
  color:var(--sand-gold);
  text-decoration:none;
  border-bottom:1px solid rgba(201,138,46,.5);
}
.page-faq .faq-help__mini a:hover{ color:var(--sandstone); }

.page-faq .faq-help .btn--block{
  width:100%;
  text-align:center;
}

@media (prefers-reduced-motion: reduce){
  .page-faq .faq-toc__link,
  .page-faq .faq-item > summary,
  .page-faq .faq-item > summary::after{
    transition:none;
  }
}